kudos for HD

I do not promote brands or permit advertising on my site.  But when credit is due – I give it.   Some 10- 15 years ago I replaced  two defective bath tub/shower faucets which had washer valves  with new identical faucets which used ceramic valves.  Coincidentally both developed problems in the past few months.  I did not have receipts but knew I had purchased them from Home Depot.

The first problem was a dripping faucet which needed a new ceramic valve – cost about $6.  I am always interested in how companies service their customers so I decided to pursue this with HD.  I was placed in touch with the Store Support Center, Resolution Expediter, who requested 4 photos of the faucet to identify the brand and model.  Within a few days the parts arrived and the leak was fixed.

The second problem with the other faucet was that the ceramic handles on the faucet had broken – don’t ask me how, this is my son’s bathroom.  The replacement parts would have cost >$50 and would not have matched exactly.  Knowing the drill and whom to contact it was a quick process to snap 4 photos and email them off – see below.

faucet in bathroom - front view
faucet in bathroom – front view – the broken parts are the left handle and the center mixer handle
faucet in bathroom - left rear view
faucet in bathroom – left rear view
faucet in bathroom - right rear view
faucet in bathroom – right rear view
the broken parts which I wished to replace
the broken parts which I wished to replace

When I originally installed the faucets I had to cut out a rear access panel which I had screwed into place when the job was done, so it was easy to remove the panel and snap the rear photos.  Two days after my email I received a call saying they had identified the faucet and I would receive replacements within 6 business days.  In the event, I received the replacement parts within a week of my emailing the photos, talk about service.  The parts matched exactly and a couple of extras were included as well.

An effortless, costless repair which leaves a good feeling toward a major retailer.

 

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